Terms & conditions for NALCO Complaint Handling Policy
1. Only those complaints which are within the jurisdiction of CVO, NALCO and contain the allegations of corruption and/or having vigilance angle will be investigated/ dealt by the Vigilance Department of NALCO.
2. Once a complaint is registered in the office of CVO, NALCO, further correspondence in the matter will not be entertained. However, it will be ensured that the complaints are investigated and taken to their logical conclusion.
3. As the vigilance Department deals only the matters of corruption, redressal of grievances should not be the focus of the complaints made to the CVO, NALCO.
4. The complaints regarding the alleged corruption by the employees of NALCO while discharging their official duties preferably should be addressed to the CVO, NALCO.
5. The complaints must contain the factual details, verifiable facts & related matters. They should not be vague or contain sweeping general statements.
6. No action will be taken on the anonymous/pseudonymous complaints as per the latest CVC’s Circular No. 07/11/2014 dated 25/11/2014. The Complainants are therefore advised to give their proper name, postal address and contacts details while lodging complaints. This is required for obtaining confirmation from the Complainant in terms of CVC’s Circular No. 01/01/2015 dt. 23/01/2015.
7. The unsigned complaints(in absence of the signatures), do not have any authenticity. Hence the same will be treated as such and will be filed with no action, as being done for Anonymous/ Pseudonymous complaints. The complaints which have no Vigilance angle, will be referred to the department concerned for necessary action.
8. The Complainants are also advised not to continue lodging complaint on the same subject repeatedly.
9. If a complaint against a public servant is found to be malicious, vexatious or unfounded, following actions against the complainant may be initiated: “The complainant is liable for action under section 182 of Indian Penal Code. Further, if the complainant is a public servant he is liable for departmental action as an alternative or in addition to suitable action under Section 182 Indian Penal Code”, (refer para no. 26 Special Chapter on Vigilance Management in Public Sector Enterprises for details).